08:15 – Today was the day we intended to start shipping forensic science kits. We’re not going to make that deadline, but we will be shipping them by this Friday, the 31st.
I got an email this morning, apparently from Time-Warner Cable, saying that our account was past-due and that if we didn’t pay the balance they’d discontinue service. So I called their support number and bounced around through the menu system. It sounded like our account was current, but just in case I decided to wait on hold to talk to an agent. She told me that that notice was legitimate but should never have been sent. Apparently, when Barbara wrote a check to TWC earlier this month, she wrote it for $0.01 less than the actual amount of the bill. The customer service woman said not to worry about it, that they’d just tack the $0.01 onto our next bill. Fine.
But while I was bouncing around the menu tree, I’d chosen the option to check our account balance. It told me we were current, but mentioned that we had a promotional deal that was due to expire soon. When I spoke to the customer service woman, I asked about that. We’re currently paying $36/month for TWC VoIP telephone service, which I think is outrageous enough. That deal expires the end of this month, and they’ll start charging us $45/month. So, while Barbara was getting dressed to go to work, I walked back and suggested that we drop our land-line service, as so many of our friends and acquaintances have. She said that was fine with her. With her parents’ health issues over the last several months, she’s gotten used to depending on her cell phone anyway. I told her we’d just move our phone chargers back to our nightstands and leave our cell phones on 24 hours.