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Daynotes
Journal
Week of 12 June
2000
Friday, 05 July 2002 08:10
A (mostly) daily
journal of the trials, tribulations, and random observations of Robert
Bruce Thompson, a writer of computer books. |
wpoison
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simply don't have time to reply to all of it. So if you send me mail
and get a short reply or no reply at all, I apologize. I'm working as hard
as I can.
Monday,
12 June 2000
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Lots and lots and lots of mail from readers about RoadRunner and
sharing/securing a connection. I've put up a separate page for this stuff,
over in Current Topics.
Concerning Western Digital hard drives, given the recent
problems I've reported with them it's interesting that Pournelle just
posted a story about an unrelated problem with Western Digital. For the
remainder of this week, you can read it here.
After this week, it'll be available here.
AMD seems destined to follow in Intel's footsteps. After the
recent wide-reported fiasco with Intel 820 chipsets, which resulted in
many motherboard makers being stranded with hundreds of thousands of
unusable i820-based motherboards, the same thing is apparently happening
to AMD. The Register reports
that "[...] there appears to be as many as a million boards piled up
in Taipei warehouses which were designed using the KX-133 chipset, and
which will now be useless. Fingers are being pointed at both Via and
AMD." Motherboard makers have been having a very rough time lately.
* * * * *
-----Original Message-----
From: Jeffrey Bruss [mailto:jbruss@csus.edu]
Sent: Sunday, June 11, 2000 2:29 PM
To: thompson@ttgnet.com
Subject: Hard Drive Woes
Dear Robert,
I, too, can appreciate the difficulties you
are having with your hard drive. Although I have generally had good
experience with Maxtor products, I am currently in a head-scratching
state due to a recent replacement. A bit of background: the hard drive
in question is a replacement drive for a 6-gig drive that died in my
server. As it was under warranty, I sent it back to Maxtor and the
exchanged it for a refurbished model (incidentally, their exchange
program is efficient and painless; I had the new hard drive within a
week). Not surprisingly, they were not able to scrounge a replacement
6-gig drive, so they sent along a 13-gig drive instead. I thought,
"Great! More storage on my server!"
My server, it turns out, uses Windows NT
4.0, which is, in my opinion, a fabulously stable environment. The NT
setup utility trundled along for a bit, then popped up the usual set of
questions: do you want to partition this drive? Do you want to format
said partitions? Would you like to use FAT16 or NTFS? I told the utility
to go ahead and make the drive a single partition. The partitioning
being done, the next step was, of course, to format the partition. No
can do, says NT. Partition too big. Resize to 8 gigs and try again. So:
resized to 8 gigs, tried again, no luck. Resized again to 2 gigs,
installed NT, everything okay. Now here's where it gets weird. The NT
disk administrator DID allow me to see and format the part of the rest
of the drive, but only up to 8 gigabytes. In other words, there was
still 5 gigs of unused space on the drive that NT can't see.
Dang. Okay, perhaps Win2K will have better
luck. I blasted the drive with Maxtor's low-level utility, then put the
Win2K CD in the computer. Understand that my intention wasn't to install
2000, only to use its setup procedure to partition and format the drive
(Win2K doesn't like my server's motherboard). This seemed to work...but
wait! When I tried to re-install NT, it reported that the partition
created by Win2K was damaged or unformatted. Arrgh! In short, I have had
to re-partition the drive and install NT in a 2-gig partition at the
front of the drive. Disk administrator still sees the rest of the drive
as only having a capacity of an additional 6 gigs, so once again, I am
back to using 8 gigs of a 13-gig hard drive.
So it goes, until I replace that stupid
motherboard and get Win2K installed. Incidentally, now fdisk is
reporting odd things, too (such as non-existent logical drives and
un-deletable partitions). Still, I am 2 gigabytes ahead of the game;
remember, that computer started out with 6 gigabytes. Incidentally, the
day I received the refurbished drive from Maxtor, the hard drive in my
main workstation blew up (and I do mean that quasi-literally...there was
visible damage to one of the chips on the drive). That hard drive, too,
was a Maxtor, but I use a dual-boot scheme of Win98 and Win2K on my
workstation, so no problems thus far with the second replacement drive.
Keep up the good work!
Thanks for the kind words. Your problems have nothing to do with
the drive per se. The problem is the motherboard. You may be able to solve
the problem with a BIOS update, but it's possible that you'll need either
to replace the motherboard or add a third-party IDE interface like the
Promise Ultra66. Be very careful. The way things are now, your data is at
risk. I'd suggest you visit the Microsoft web site and do an all-words
search for "large" and "IDE". You'll find several
articles there that explain what's going on and what can be done to fix
the problem.
* * * * *
-----Original Message-----
From: Shawn Wallbridge [mailto:swallbridge@home.com]
Sent: Sunday, June 11, 2000 2:57 AM
To: [mailto:mhuth@internetcds.com
Cc: Robert Thompson
Subject: Re: Burning CD's
I read your letter to Bob about burning your
CD's.
One thing I have found is that companies are
coming out with CD's with more than 650MB on them. Since the new version
(4.x) of Adaptec will not try to overburn a CD (probably a good thing),
you can't copy it. Check to see how much data is on the CD you are
trying to copy. If it is more than 650MB then you will need a 80min
(approx. 700MB) to copy the CD.
Shawn
www.maximum-tech.com
Good point, and one I should have mentioned. I know that 80
minute CD-R blanks are a lot more available and less expensive than they
used to be. The last time I looked at 80 minute blanks, they were
something like $4 each, compared to $1 for a standard blank. I think the
80 minute ones are a lot cheaper now, and it may be worth a try using one.
* * * * *
-----Original Message-----
From: Jeffrey Bruss [mailto:jbruss@csus.edu]
Sent: Sunday, June 11, 2000 9:06 PM
To: thompson@ttgnet.com
Subject: RE: Hard Drive Woes
Dear Robert, You are right about my data. If
I were not fastidious about burning backup CDs, I would have lost my
data several times over. Also, I betcha you're right about the
motherboard, too. I have plans to replace it with a Celeron-equipped
board in the very near future, so I doubt I'll be investing in a 3rd
party IDE card. It's curious, though, that Win2K manages to format that
drive (on that motherboard), and will sort of install itself. Yet NT 4.0
won't even see the whole drive. However, I'm off to the MS website to do
the searches you've suggested. I'll keep you updated, if you're
interested. Cheers, Jeff How
The problem really isn't with NT4. I've installed NT4 many times
on hard drives larger than 8 GB. The NT4 distribution has an ATAPI.SYS
file that limits you to installing it to a partition smaller than 4 GB.
You can (kind of) overcome that limitation by substituting the ATAPI.SYS
from SP4 or later during installation. Rather than allowing NT4 to detect
drives, you tell it that you have a driver and supply the newer version of
ATAPI.SYS on floppy. That allows you to install NT4 to a partition up to
just under 8 GB (Microsoft calls it 7.8 GB). It still won't recognize your
full 13 GB drive at install-time. But you can install NT4 to a partition
of 7.8 GB or smaller, and subsequently use Disk Administrator to partition
and format the remainder of the drive. There are ways to get around the
7.8 GB limitation (Barbara's NT4 box has one 10 GB partition), but it's
easier and better simply to work the way NT4 wants to work.
* * * * *
-----Original Message-----
From: Alan Donders [mailto:alan_donders@hotmail.com]
Sent: Sunday, June 11, 2000 9:58 PM
To: thompson@ttgnet.com
Subject: Microsoft's New CD Policy
Bob, Regarding Microsoft's new policy of
only allowing a 'rescue' CD to be supplied, what does one do when
installing something new and you need a driver and up pops the dialog
box that says "insert your Windows CD"? Just wondering.
Well, at that point, you'd better have a Windows CD handy, or
you're out of luck. That's why Microsoft's new policy is going to lead to
more, not less, copying of their OS CDs.
11:05: I spent
this morning getting my RoadRunner machine finished and tested. It's named
meepmeep for obvious reasons. Actually, that brings a burning
controversy to the fore. Is the Roadrunner's call "meep, meep"
or "beep, beep"? I've been in the former camp for forty years
now, and I see no reason to change. Actually, if there's a final
"p" on the sound, it's just barely audible. Judge for yourself here.
I found a couple of 10BaseT cards, but they're ISA and I didn't want to
poison meepmeep with any ISA cards. I found a couple of LinkSys PCI
EtherFast 10/100 LAN cards that I'd bought at Computer & Software
Outlet and stuck on the shelf, so that's what I decided to use. The danger
in building a multi-homed system with two identical Ethernet cards, of
course, is that it can get confusing as to which card is which. So, before
closing the case, I documented the cards as follows:
Card A:
Label: A
Type: LNE100TX Fast Ethernet Adapter Version 1.0
MAC: 00-A0-CC-24-E8-11
IP: 192.168.0.2
Location: Location 1 (PCI bus 0, device 8, function 0)
I/O: E400 - E4FF
Memory: E8008000 - E80080FF
IRQ: 11
Card B:
Label: B
Type: LNE100TX Fast Ethernet Adapter Version 1.0
#2
MAC: 00-A0-CC-26-83-7A
IP: 192.168.0.1
Location: Location 4 (PCI bus 0, device 11, function 0)
I/O: E800 - E8FF
Memory: E9009000 - E90090FF
IRQ: 10
At this point, meepmeep is ready to go when the cable modem
installer shows up.
As I was making brunch for my mother, she was watching CNN news.
It mentioned that at least one airline is considering using strait-jackets
to restrain unruly passengers. I'm not sure how that differs from typical
coach seating.
|
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Tuesday,
13 June 2000
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I wasted a bunch of time yesterday trying to deal with Barbara's mail
problem. She uses a bunch of email addresses, such as barbara@ttgnet.com,
but all are forwarded to her main mail account, thompsrb@bellsouth.net.
Unfortunately, the BellSouth SMTP server yesterday decided that there was
no such account as thompsrb for about four out of every five messages sent
to that account. As a result, it started sending 550 error messages to
remote SMTP servers, which of course results in people who attempt to send
mail to Barbara getting a fatal error message telling them that there is
no such user on the server. Fortunately, most of Barbara's mail comes to
one of her autoforwarded accounts at pair, which means that I was the only
one seeing those bounces.
I called BellSouth and gradually worked my way up from the level-one
support morons to an "email specialist". She actually did seem
to know a little about mail but she wasn't able to be much help because
she was hamstrung by Bellsouth's policies. She knew there was something
wrong with the mail.lig.bellsouth.net mailserver, because she could see
for herself it wasn't working properly. But she couldn't turn in a trouble
ticket to report the problem to someone who could do something about it,
because doing that required that she have a copy of one of the bounce
messages that I was seeing. I was forwarding those to her, but she
couldn't get them because the server was having problems. She couldn't
report that the server was having problems until she got one of the
messages. Duh. Catch 22. She finally went over to Yahoo and opened a free
email account there so that she could get the messages I was forwarding.
The bounces were continuing as of 11:00 last night. This morning there
were no new bounces in my general-delivery mailbox, but neither did
Barbara have any mail in her main box. I sent two test messages. One of
them arrived and the other disappeared into the ether. So I don't know if
the problem is fixed yet or not.
More new stuff on the RoadRunner
page, this time about small dedicated hardware routers.
* * * * *
Here's one of those messages that I have no idea how to reply to:
-----Original Message-----
From: normand [mailto:ntrudel@travelnet.ca]
Sent: Monday, June 12, 2000 3:27 PM
To: thompson@ttgnet.com
Subject: win98 and Netware
Monday june 12th 2000
i must connect to switch together. first is
a 3Com super stak II with linux and NT 4.0 plus one router all in tcp/ip
and NetBEUI. The second switch isa Des-1004 with Novell and ipx/spx. But
i have a collision and frosed the Netware Network. ???
I want to have a connection with the router
to novell. Am not very good with Netware.
Norm
It sounds like you need to hire a consultant who understands
switching, routing, NetWare, TCP/IP, and IPX/SPX.
* * * * *
-----Original Message-----
From: Jonathan Sturm [mailto:jpsturm@dingoblue.net.au]
Sent: Monday, June 12, 2000 5:16 PM
To: webmaster@ttgnet.com
Subject: Microsoft's New CD Policy
In response to Alan Donders' original
message and your reply, you don't need the original CD after installing
Win2k. All the drivers are installed to the hard disk during the install
process. Presumably this will also be true for Windows ME.
Well, perhaps. But you're more of an optimist than I am.
* * * * *
-----Original Message-----
From: David M. Yerka [mailto:LeshaWorks@iname.com]
Sent: Monday, June 12, 2000 7:21 PM
To: webmaster@ttgnet.com
Subject: 700meg CDs and copying
Dear Bob,
Saw this message below. Actually I've been
able to burn 700MB CD's with Adaptec 4 and both a HP 4x4x24 IDE CDRW
drive and an older 2x2x6 Digital Research Technology IDE drive. I
believe it has more to due with whether the drive has the capability to
"overburn" than the software (at least for IDE drives). I did
nothing special but I believe most were "image" burns rather
than "file-by-file" burns. I tend when creating a CD to
"burn" to a file image when complete and later burn the image.
I also been able to burn 700meg CD's with
the Nero Burning software.
I've been using CDR blanks from PNY of all
people. Staples was/is running a deal on them with $15 back from PNY on
a spindle of 50 with a store price of approximately $43. (Actually, my
local store messed up and ticketed the spindles at $32 originally so I
got 50 for $15).
One other thing I've found out is that the
old Adaptec software Easy CD Pro95 is the best for capturing and image
of a CD. I've tested it on several "production" CDs both old
and new from various "evil empires" of software and been able
to create images. I've even burnt a copy of software I OWN to be able to
protect my original CD (i.e., offsite to a fireproof safe).
Finally, I have noticed that some companies
diddle the "recorded" vs. "actual" file size for
some files on CDs they produce. Then, when one attempts to do a copy
(file-by-file) you see an error as sizes or checksums on the file don't
agree. I think that the old MS Frontpage 98 CD had a file of an image
(gif,bmp,jpg or something) in the data for the canned pages that had
this "corruption" and a file copy would die using Easy CD
(3.5, think was being used).
One qualification: A client had this happen
when attempting a copy of his CD, called me in, retried in my presence
and showed me. I didn't follow up on this. While I might copy MY
purchased software to protect the original CD, taking money from a
client for explaining/encouraging them how to copy software might get a
person in quite a bit of trouble. And I'm always afraid that copying a
buddy's software and ripping of the manufacturer leads down the road to
Napster and finally a contempt for any author's right to intellectual
property. I rather like the DayNotes Gang and respect their ability to
put their expertise into print and their willingness to share it online
and really don't want to see you all getting sick of being ripped off
and close it all down.
Thanks for the kind words. You're correct that overburning must
be supported by the drive hardware. As far as the size mismatch, that's
one I'd not heard of, but it makes sense. When I'm copying a distribution
CD, I always do a full disk copy, so I've never encountered that problem.
Usually, I just use the Plextor disk copy utility, which seems to work
fine. As far as copying software, I agree that it's a bad idea to show
someone how to steal the software, but there are certainly legitimate
reasons to make a backup copy, which is permitted under US law (or was the
last time I checked). I tend to abuse CDs when I'm building a system,
leaving them lying on the desk covered up by other stuff and so on. So I
usually knock off a copy of the distribution CD, put the original back in
the box, and work from the copy.
* * * * *
-----Original Message-----
From: Gary Mugford [mailto:mugford@aztec-net.com]
Sent: Tuesday, June 13, 2000 12:11 AM
To: thompson@ttgnet.com
Subject: Partition Magic and disappearing Printers
Bruce,
I thought I should update you on my quest to
back-install W98 on a w2K machine. I had purchased Partition Magic 5,
but it wouldn't work, so I cupboarded the program and let it sit. After
Jon Sturm suggested the patch was now available and would be a solution
to what I needed, I went to dl the patch and get started. What follows
is quoted from an email sent this night to Syroid Manor.
"If you want some fun, go out and buy
Partition Magic 5. I bought it to resize some Windows 2K partitions to
allow me to install W98 after the fact. But it won't do W2K out of the
box. Off to the web-site, looking for the 30MEG patch. Get through the
whole rigamarole and after taking my serial number, won't cough it up
because I'm not registered. So, I try to register (against my wishes)
and the vibes seem in sympatico. The registration screen ends in an
error, whether I access it in Netscape 4.72 or in Internet Explorer 5. I
turn OFF all of the little goodies I use to protect me from the bad
world out there and still, registration ends in failure. A friend tried
from his cable modem at home and from a ISDN line at his office to
register. You can't get there from anywhere labelled 'HERE.'
I was warned the patch download was
difficult. Surprised to find it is actually impossible."
As my tech joked, "And the reason we
BUY software rather than download it FIXED from a pirate site is
....?"
At any rate, have you or any of your readers
come across a solution that some of my clients seem to share with
hundreds on the internet, that of completely disappearing printers?
Every now and then, the users have trouble printing. And when they go
into the printers folder to look for answers, they discover ALL of their
printer, local and network, are gone. Rebooting solves the problem. A
search through Deja News has revealed many comiseratees, but no answers.
Any of you REAL experts know?
GM (Never the mark of excellence, just a
sign of being generally muddled)
Gary Mugford
Idea Mechanic
Bramalea ON Canada
That's something I've not encountered. I have Partition Magic 5.
I know I have it, because I have the CD sleeve lying right here on my
desk. Damned if I can find the CD, though. At first I thought it must be
in one of the CD drives, but after an exhaustive search it didn't turn up
in any of them. So it's around here somewhere, and I'll try installing it
and getting that patch when I have a moment. As far as disappearing
printers, that's a new one on me.
* * * * *
-----Original Message-----
From: Jonathan Sturm [mailto:jpsturm@dingoblue.net.au]
Sent: Tuesday, June 13, 2000 7:56 AM
To: thompson@ttgnet.com
Subject: RE: Microsoft's New CD Policy
ROFLMAO! I consider myself to be an
optimist, but my standard reply to "How are you?" is "So
far, so good!" Many construe that to be pessimism.
Anyway, having futzed around with Win2k for
the better part of a year, I have yet to be asked for the CD by the os.
"So far, so good", as the guy who jumped off the Empire State
Building said as he passed the 13th floor!
I also note that the Win2k CD I have was
purchased somewhat after 1 April from a white box OEM. Mebbe the new
strategy'll work against the tier one boxenbilders as much as for the
Linuxen.
The Empire State Building is perhaps a good analogy. As they say,
"If at first you don't succeed, don't take up skydiving."
|
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Wednesday,
14 June 2000
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After all those nice things I said about BellSouth, they turn around
and screw up big-time. Their SMTP server started having problems Monday,
refusing to deliver 80% or 90% of the messages addressed to our main
mailbox. The POP server works fine, but that's little consolation when the
SMTP server isn't delivering the mail to the mailbox in the first place.
That continued through yesterday, but with an added twist. Now the SMTP
server won't allow us to send mail, either. We can get one out once in a
great while, but otherwise stuff just stays queued up in our
outboxes.
Nor is the problem limited to just our own mail server. BellSouth names
servers for the cities they serve. For example, the server that serves the
Raleigh-Durham area is mail.rdu.bellsouth.net, and the one for Atlanta is
mail.atl.bellsouth.net. We're on the catch-all mail server,
mail.lig.bellsouth.net, the one they use to serve everyone who doesn't
have a dedicated city server. In the past, when I'd had problems sending
mail via mail.lig.bellsouth.net, I'd switched to mail.rdu.bellsouth.net.
They're all on the same internal network, so there's no problem accessing
some other city's server. This time, though, I can't get mail sent through
either lig or rdu.
So the upshot is, most mail sent to Barbara is bouncing, and she can't
send any mail. I can receive mail, because I POP from the server at pair
Networks, but I also can't send mail because the SMTP server won't accept
it. As I was writing this, the SMTP server came back to life. Wonderful.
Only about two days without inbound mail and one day without outbound
mail. I don't guess I'll be keeping BellSouth service for long after
RoadRunner is installed. I planned to do that just to have something
reliable, but these recent problems make that a dubious plan. I really
must bring up a local mailserver.
I'd almost decided to use BlackICE Defender but, as usual, I
decided to do a bit more research. I'm glad I did. BlackICE gets glowing
reviews lots of places. But if I read ten 5-star reviews of a product in
the PC magazines and then read one 0-star review from someone I know and
respect, guess whose opinion I give more weight to? If a magazine gives
BlaceICE a great review, that may mean nothing more than that BlackICE
bought a big ad from them for that issue. Who knows? But when Steve Gibson
says "I can no longer
recommend BID . . . even with reservation", I sit up
and take notice. Steve recommends ZoneAlarm
(which, perhaps not coincidentally, is what RoadRunner recommends), and
that's good enough for me. Steve mentions that ZoneAlarm only works
with stand-alone PCs, not with Internet Connection Sharing, but he's
referring to an earlier version. The ZoneAlarm FAQ claims the current
version works fine with ICS, so we'll see.
Barbara leaves this evening for a trip to Pennsylvania with her
parents. Her father is attending his 60th high school reunion, and Barbara
is riding along to visit relatives and friends. That means I get to
dog-sit while she's gone. As usual, I tried to convince Barbara of the
benefits of taking Malcolm along on the trip. As usual, I failed. At least
she'll only be away until Monday.
And I'd better get my estimated taxes mailed. Ugh.
* * * * *
-----Original Message-----
From: George Laiacona III [mailto:george@eisainc.com]
Sent: Tuesday, June 13, 2000 9:00 AM
To: thompson@ttgnet.com
Subject: WD Drives RMA Consideration.
Mr. Thompson,
Read your rant on Dr. Pournelle's web site
about WD drives. I work for a small reseller, and we have had no
problems getting WD drives replaced under warranty. It takes a little
time, but they do send repaired units back. You paid money for them, so
you should send them back. I have spent no more than 10 minutes on the
phone with them getting an RMA number, and less than three weeks return.
Their returns department, it seems, is more serious than their rebates
department.
George Laiacona III
<george@eisainc.com> ICQ 37042478/ 28885038
"Your shots will be more consistently
accurate if you keep your eyes open." -Sgt. Schustec, King's Men
Drill Instructor
"Listen, when I want your opinion, I'll
tell you what it is." -Sgt. Ingram
You may well be right, but I simply don't have the time to mess
with them. When I bought those drives, they cost $200 each, so it's
aggravating. But now the value of a used 4.3 GB drive is so small that
it's just not worth the time and effort it would take to get the RMA
information, track down the receipt, package the drives, and get them
delivered to WD. A 4.3 GB drive is still a decent size for a client PC, so
it might still be worth the effort if I were short of drives, but I'm not.
I'll stick with Seagate SCSI drives and Seagate or Maxtor ATA drives.
* * * * *
-----Original Message-----
From: David Blodgett [mailto:david_blodgett@yahoo.com]
Sent: Tuesday, June 13, 2000 10:25 AM
To: webmaster@ttgnet.com
Subject: Disapearing Printers
I've seen the disappearing printers on 95
and NT machines from time to time. With 95 I just reboot and they seem
to come back fine. Under NT you can sometimes stop and start the spooler
service and they'll come back, which is nice (as I found out)if it's a
file/print server being used by many people in the middle of the day ;)
Otherwise rebooting NT seems to work too.
Thanks. That's something I've never encountered. I suspect if the
problem is occurring on a network that runs only TCP/IP transport, it may
have something to do with the whole WINS/browser/NetBIOS over TCP mess. A
lot of people run NetBEUI on their TCP/IP networks for just that reason.
Microsoft Networking was designed around NetBEUI, and always seems happier
on a network that has NetBEUI transport available.
* * * * *
-----Original Message-----
From: David M. Yerka [mailto:LeshaWorks@iname.com]
Sent: Tuesday, June 13, 2000 11:58 AM
To: thompson@ttgnet.com
Subject: RE: 700meg CDs and copying
Bob:
I suspect the size glitch may be an oddity
of Adaptec's Easy CD. When I'm copying my software I generally grab an
image of the CD, burn a copy and then tuck the image away on a big hard
drive on my server. Weekly the hard drive gets backed up to tape.
Paranoia lives!
I truly understand CD abuse. I've been known
to run my chair over a CD which slid un-noticed to the floor.
My aversion to explaining to clients how to
duplicate CDs stems from an incident I had a few years back. I was doing
contract work for a firm upgrading hardware. I answered an employee
question on copying some software which he was installing on his
workstation. (It was an CD where the software company had simply copied
the floppy install files to folders on the CD. My brain was probably
switched off because I simply said "Oh, sure, you only need to copy
those subdirectories to separate floppies." I assumed the guy meant
what he said about the inability to get back the CD after they sent them
on to the next job. After all the guy was a group manager. Well two
weeks later the SOB is in the VP's office trying to save his butt by
telling all that I all said it was O.K. to do the copying. Security had
nailed him going out the door with duplicates of company purchased
software. Taught me a lot about being "helpful" outside the
parameters of the job I was doing.
You may be right about Easy CD. As far as copying stuff, it's
amazing what lies people will tell when their jobs are on the line.
Conversely, some companies are a bit unreasonable about what employees
take home. I once received a message with a sad tale. The guy who sent it
was a systems/network administrator for a medium size company. The company
was too cheap to spend the $1,000 or so a data-rated fire safe would cost.
So, with the best of intentions, he'd started taking the previous night's
backup tape home with him each day, and bringing back the next-oldest tape
the following morning. All he wanted to do was have a recent tape stored
securely off-site in case a disaster occurred. One day, he was
"caught" carrying the backup tape off premises. They called him
on the carpet and accused him of stealing company data. They actually
threatened to call the police and charge him with theft, but they didn't
end up doing that. They did, however, fire him. So the moral is that
trying to do someone a favor can get you in big trouble.
|
wpoison
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Thursday,
15 June 2000
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The Time-Warner guy is supposed to show up between 0800 and 1000 this
morning to install my cable-modem. I'm assuming it'll be closer to 0800,
since this surely must be his first stop of the day. I'd better get the
dogs out for their morning constitutional and then get them all the pills
that Barbara has lined up for them. I'll pen them all downstairs with my
mother while the cable guy is here. The new RoadRunner box, meepmeep,
is set up and ready to go. With any luck, I'll have joined the ranks of
those with high-speed, always-on Internet connections by the next time I
update this page.
* * * * *
-----Original Message-----
From: George Laiacona III [mailto:george@eisainc.com]
Sent: Wednesday, June 14, 2000 10:15 AM
To: thompson@ttgnet.com
Subject: Re: WD Drives RMA Consideration.
Can't say I blame you for not going to any
trouble, especially if you lack the time. I have become a bit of a pack
rat, so I try and hang on to anything potentially useful. We use RMA
returns here for swap-outs. I haven't needed a reciept for a return, but
that may be because we are resellers. Lately we have been using Fujitsu
IDE drives here. Honestly, we have had more WD drives fail than all
other brands we have sold combined. Go figure.
Good luck.
Which says it all. Thanks. I haven't bought anything other than
Maxtor or Seagate drives for the last 18 months or so, and see no reason
to change.
* * * * *
-----Original Message-----
From: Richard Micko [mailto:rmicko@clipperinc.com]
Sent: Wednesday, June 14, 2000 1:26 PM
To: webmaster@ttgnet.com
Subject: Western Digital Drives
Mr. Thompson:
I'm sorry to hear your and Mr. Pournelle's
troubles with WesternDigital hard drives. The rebate problems Mr.
Pournelle experienced are unfortunate and unexcusable. I have had
expereience with them from good to worse. The worse being not receiving
any kind of response at all. Leaves you with the feeling of
"sucker". If attorney generals need something to do, maybe
they could look into this.
Regarding experience of different brands of
hard drives, my experience is that all the manufacturers seem to cycle
between awful quality and great quality. I can recall periods of time
when seagate, maxtor, and quantum were selling junk. My experience
concurs with yours that WesternDigital is currently going through a
quality dive. To their credit, until the last year, they built rock
solid stuff for me. I also wonder at how you can release a million
defective parts into the wild, but it seems that intel, amd/via, etc all
are having problems.
In regards to WD's return policy, I would
suggest you get them replaced. Western Digital's support has always been
top notch for me. I would suggest you use their advance replacement
service. They ship you the replacement drive. You take your defective
drive, put it in their box, stick their return label on the box, and
ship. Also, you do not need a receipt as long as the manufactured date
on the hard drive itself is within warranty. Your 4gb drives should
easily be within the 3 year window, if my recollection of WD's warranty
is correct. (I know it's not less than 3 years, maybe 5 years?) The only
item you may find irksome is WD's requirement of credit card info. I
feel the requirement is reasonable. I haven't had any problems
whatsoever the times I've had to replace drives.
(If you still do not find the process worth
your time, send me the drives... while I agree that 4gb is nothing
today, it's actually more than enough for most uses. I'd like play with
the newer ide raid controllers I've seen popping up. <g>)
Thank you for your courtesy,
Richard Micko
Clipper Computer Consulting, Inc.
rmicko@clipperinc.com
Thanks. I may give that a shot. You're correct that all the drive
makers have had bad patches, but it seems to me that Western Digital has
been going through one for much longer than anyone else has.
* * * * *
-----Original Message-----
From: wganz@texoma.net [mailto:wganz@texoma.net]
Sent: Wednesday, June 14, 2000 7:20 PM
To: webmaster@ttgnet.com
Subject:
Robert,
In the same vein as the rants about the lack
of Windows OS disks, is the fact that Hewlett Packard is now saying that
Windows is part and parcel of the whole OEM package.(I am willing to
wager that other OEMs are the same) Their position is that if you want
to return Windows because you are using Linux, then you have to return
the whole PC. I queried them as to how to get refunded the cost of
Windows98 and have included a copy of their response from their public
customer support forum.
Would you consider rounding up enough
users/consumers/voters to submit a petition to the FTC and the DOJ for
them to look into the mess about the lack of OS disks and this new
bundling scheme? The politest thing that I can say about Microsoft is
that they like a pile of dead fish. The more that you mess with them,
the more that they stink.
Will Ganz
wganz@texoma.net
Sorry, but I can't agree. That's like going out and buying a Ford
and insisting that the Ford dealership take back the bundled tires and pay
you for them because you want to put some other kind of tires on your new
car. Just as Ford has the right to bundle whatever tires they choose, HP
and Microsoft have the right to agree that HP will bundle a copy of
Windows with every PC they sell. When you buy that computer from HP,
you're buying one product, with one SKU, not a collection of individual
products. You no more have the right to insist that they take back Windows
and pay you for it than you have the right to insist that they take back
the hard disk or the video card because you happen to prefer some other
model. If you don't like the deal, buy from someone who doesn't bundle
Windows with the PC. There are any number of places that would be happy to
sell you a PC without bundled Microsoft software.
* * * * *
-----Original Message-----
From: Gary Mugford [mailto:mugford@aztec-net.com]
Sent: Wednesday, June 14, 2000 11:46 PM
To: thompson@ttgnet.com
Subject: Some info on the disappearing printers
Robert Bruce,
Quick segue back to Partition Magic. Jon's
offer to email the patch proved unsuccessful, although I'm not sure
which end complained. My tech guy does have email from PQ saying to just
email the info and they'd take care of the registration at their end.
(Does this sound as DUMB as I think it does?). So, maybe they'll let me
download the dang patch to their dang program sometime this millenium.
Okay, back to the disappearing printers.
Apparently, this is a known problem with
Novell and WIndows 95 (all flavours). Unfortunately, the absolute fix
appears to depend on which Novell client you use. If you are using the
Microsoft version, the following URL details the problems with a file
called SPOOLSS.DLL. The 1996 version of the file should be replaced with
the most recent version, dating to 1997. If you are using the Novell
version of the client, then MS adopts the 'not invented here' response
to problem resolution.
An easier fix that has worked through the
day today is to turn off spooling in the printer properties for the
network printer(s). By making printing direct:RAW, the problem machines
seemed to have ducked the seemingly daily need to reboot to recover the
printers. And this change seems logical in the fact of asking why you
would spool locally, and then to the network to unspool from there.
The knowledge base article was found thanks
to a message found through DejaNews.
Author: Debra Earle
<newsgroup@intranet-works.com>
- If Win95 has not been updated, the
following article may apply, which says to download the updated
SPOOLSS.DLL version 4.00.952 dated 04/17/97 86,528 bytes; see [here]
The header to the article starts:
Spool32.exe Error When Printing on a Network
The information in this article applies
to:
Microsoft Windows 95
Microsoft Windows 95 OEM Service Release
version 2
Microsoft Windows 95 OEM Service Release
version 2.1
SYMPTOMS
When you print from a Windows 95
workstation on a Token Ring, Ethernet, or Windows NT network to a
printer shared on a Novell NetWare print server or a Windows NT
network-based server, you may experience the following symptoms, which
occur in sequence, on an intermittent basis:
Printing stops responding (hangs) for a
short period of time.
The Printing dialog box displays a spool32
error message.
The print job is usually printed
correctly.
When the workstation recovers from the
hung state, there are no printers listed in the Printers folder.
Hope this helps any user who might encounter
this baffling problem.
GM
Gary Mugford
Idea Mechanic
Bramalea ON Canada
Ah. Sorry, I didn't realize from your original post that you were
operating in a NetWare environment. The problems with the Novell NetWare
client for Windows versus the Microsoft NetWare client for Windows
go all the way back to at least Windows 3.11 for WorkGroups. I forget all
the sad details now, but Novell sued or threatened to sue Microsoft for
including their software in Windows. Microsoft pulled it, and the result
of the ongoing spat between Novell and Microsoft was that users and
administrators got screwed. What should have happened, of course, is that
both companies should have worked together to make sure the Windows client
for NetWare worked properly. But that would have been putting users first,
a consideration that neither Novell nor Microsoft seemed to consider
important.
17:23: The cable
guy finally showed up at 0945. I guess I can't complain. They did say 0800
through 1000. They schedule the cable guy to do two installs during each
two-hour period, and I was the second install scheduled for 0800 to 1000.
The first install wasn't easy. Neither was mine. He ended up leaving here
at 1145, having spent an hour and a half on the first install and two
hours on mine. I kept Malcolm crated the whole time, and he barked. The
whole time.
Once he left, I was looking forward to getting RoadRunner up and
running on meepmeep. To make a very long story short, RoadRunner is
working now on meepmeep, but meepmeep is no longer a Windows
2000 Professional system. It's now running NT4 Workstation. Why? I messed
for the better part of two hours with W2KP, trying to make it recognize
that I had an Internet connection on one of the interfaces. No joy. I
finally ended up removing the other interface, leaving only the one
connected to RoadRunner. No joy. I reinstalled W2KP. No joy. I finally
stripped the disk down to bare metal and installed Windows NT 4
Workstation.
Alas, the symptoms were exactly the same. No IP address assigned to the
RoadRunner adapter. I remember thinking more than once that it seemed as
though the DHCP server at RoadRunner was not responding. But that's
impossible, I thought. Surely if you're going to run a service that uses
dynamic IP addresses, particularly when you assign very short lease
periods and expirations, you'll make absolutely certain that your DCHP
server is available at all times. Finally I ended up calling RoadRunner
tech support. "Oh, yeah," says the guy. "the DHCP server is
down." I was struck speechless.
At any rate, the DCHP server came back up shortly after I hung up with
tech support. At that point, I had a functioning system connected to
RoadRunner, but running NT4. Oh, well. No great loss. I'd frankly just as
soon run NT4 as W2KP anyway. The second interface was on a private IP
number, 192.168.111.204, and I did the usual stuff with bindings and so on
to secure the network on the private side. I was able to get to the other
machines on the network with no problem, so I copied WinGate Pro 3.0 over
from my install directory on theodore and ran Setup. Everything
worked fine. WinGate automatically recognized both interfaces. All I
needed to do was change the proxy server configuration in IE5 from
192.168.111.203 (kerby, the old dial-up WinGate server) to
192.168.111.204. At that point, I could use IE running on any machine on
the network to access the Internet, and I was able to POP mail with no
problems. Setting up SMTP takes a couple more steps. For some reason,
WinGate doesn't install the TCP mapping service by default, so I installed
that and configured it outbound on Port 25 for SMTP. At that point, I was
able to send mail as well.
So at this point everything is working fine, with one glaring
exception. FrontPage 2000 can't publish. Microsoft butchered the FTP
implementation in FP2K, and it can't use a proxy server, at least not
without going through hoops. That leaves me three choices: install FP2K on
meepmeep, which I may eventually do; put up with the hacked
configuration required to publish through a proxy server (which I
can't make work, anyway); or publish manually with FTP Voyager, my ftp
client. For now, at least, I'm going to use FTP Voyager and publish
manually. I'll probably eventually install FP2K on meepmeep.
Nothing new there. Until today, I was writing this stuff on kiwi
(my main workstation) and publishing it from kerby (which has the
direct dial-up connection). I sure wish that Microsoft would fix the FTP
client stub in FP2K, though. It'd be nice if it actually supported
publishing via proxy server, as it's supposed to.
|
wpoison
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Friday,
16 June 2000
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My first reaction to browsing with RoadRunner was disappointment. The
first half dozen or so web sites I hit didn't load any faster than they
normally do on a dial-up connection. But then I hit Jerry
Pournelle's site, which loaded almost instantly. My site did the same,
as did Steve Tucker's site and Paul
Robichaux's site. All four of those sites are hosted by pair
Networks, which knows how to run a web host and has the connectivity
to back up that knowledge. Then I downloaded a 2.6 MB file, which
transferred in about 20 seconds, as opposed to the 10 or 15 minutes it
would have taken on a dial-up connection. That's very nice, but hardly
earth-shattering. On balance, I'd have to say that a cable modem is a nice
upgrade over dial-up access, well worth doing, but not something that'll
change my life.
* * * * *
-----Original Message-----
From: Rod Montgomery [mailto:monty@sprintmail.com]
Sent: Thursday, June 15, 2000 8:25 AM
To: thompson@ttgnet.com
Subject: Bellsouth SMTP server used for SPAMming
I just this morning received some SPAM,
whose headers indicated it came from one of the Bellsouth SMTP servers
you mentioned.
I wonder whether the Bellsouth SMTP servers
were too busy sending SPAM to handle your EMail traffic, when you had
your EMail service disrupted a few days ago?
I suppose that's possible. If true, it's yet another good reason
for spammers to be tracked down and killed, or at the least
horsewhipped.
Understand, I make more distinctions about spam than most people.
For example, I regularly get what most people would call spam from such
companies as Amazon.com, Barnes & Noble, Insight, L. L. Bean, and so
on. Although I wish they wouldn't send it to me, I'm not upset with them
for doing so, nor do I consider it spam. I have purchased from each of
those companies in the past and so, while what they're sending me is
definitely Unsolicited Commercial Email, it is not spam, at least in my
opinion. Similarly, I sometimes get targeted email from a company I've
never heard of. Although many, perhaps most, would consider such messages
spam, I do not. Those messages are addressed individually To: my address
(rather than X-envelope-to), have a valid reply address, and often contain
a message that I might reasonably be thought to have potential interest
in.
To my way of thinking, true spam has several characteristics.
First, it is a substantially identical message sent to thousands of
people, usually via BCC. Second, it is sent from a false or non-existent
source address, with efforts made to conceal the true source of the
message. Third, the addressees are taken from a purchased list, or one
compiled by an address parser.
As much as I hate spam, I'm very uncomfortable with every
proposed government restriction on spam that I've seen. If there must be a
law against spam and I were able to wave a magic wand to define that law,
I think I'd define spamming as sending 1,000 or more substantially similar
messages (individually or in the aggregate--that is, sending five
different messages to 200 recipients each counts as an aggregate 1,000
messages) during any 24-hour period to recipients with whom the sender had
no pre-existing commercial relationship. That leaves the door open for
closely targeted UCE while slamming it shut on the true spammers, who
can't make a living sending only 1,000 messages per day. There should be
severe punishment for spamming, with expedited trials. Caught spamming on
Monday, tried on Tuesday, state court appeal on Wednesday, Supreme Court
appeal on Thursday, hanged on Friday would be about right.
* * * * *
-----Original Message-----
From: Dave Pierce [mailto:dpierce@Synteleos.com]
Sent: Thursday, June 15, 2000 11:17 AM
To: 'webmaster@ttgnet.com'
Subject: Microsoft and Novell
Robert,
Enjoy your site. Found it during Pournelle's
absence, it's now on my "morning read" link list.
You said:
But that would have been putting users
first, a consideration that neither Novell nor Microsoft seemed to
consider important
Surely this doesn't surprise you... ;)
I was administering a mixed Novell/Microsoft
environment in those days (circa '93 IIRC), and it was not fun.
--Dave
======================================
| Dave Pierce dpierce@synteleos.com
|
| Network Engineering Manager Office: 925.600.7200 |
| Synteleos, Inc. Fax: 646.810.5497 |
| www.synteleos.com Mobile:
408.393.4379 |
======================================
Thanks for the kind words. No, it doesn't surprise me, but I sure
wish things were different. Ultimately, I blame it on the MBAs, most of
whom are smart enough to run the numbers but not smart enough to
understand the importance of things that can't be quantified in a
spreadsheet. The original Cringely has a PBS
column. A couple of weeks ago, he talked about the industrial recovery
of Japan after WWII. There was a quote in there from a US company that
built ships during WWII. "We build good ships. At a profit if we can,
at a loss if we must, but we build good ships." Nowadays, with the
MBAs in control, that quote would instead be something like, "We
build profitable ships. Good ships if we can, bad ships if we must, but we
build profitable ships."
There are a few companies that still have that "customer
first" philosophy, and all of them are well respected. L.
L. Bean is an obvious example. Most of the stuff they sell is readily
available elsewhere at lower prices. But I buy from them because I like
the way they do business.
Crutchfield is another.
Years ago, I ordered a bunch of audio equipment from them--receiver,
speakers, cassette deck, CD changer, VCR, and so on. All of it was JVC,
and all of it was supposed to work together automatically to do stuff like
record a CD to tape, automatically setting volume level, mapping tracks to
fit them on the tape, and so on. As it turned out, the CD changer I got
didn't have the automatic interface necessary to do what I'd planned to
do. I called up Crutchfield, and they checked their technical
documentation and admitted that I was right.
They offered to exchange the CD changer for a single-disc JVC
player that did have the automatic interface. I told them that was no
good, because I specifically wanted a changer *and* the ability to
automatically set recording levels. JVC at that time made only single-disc
players that had the automatic interface and changers that did not. I told
the guy at Crutchfield that if I'd known that in the first place, I'd have
bought all Sony gear instead of JVC. The tech support guy said he had an
idea and asked me to hold for a manager. The manager came on the line
about 30 seconds later and said he had an easy solution. "How about
if we just send you a free single-disc JVC CD player and you keep the
changer as well? You can connect both, use the changer for playing CDs
normally, and use the single-disc player when you want to record something
to tape."
That was indeed a solution to my problem, and one that must have
cost Crutchfield more than the profit they'd made on the original sale.
But they made me very happy. I've never bought any audio equipment from
anyone but Crutchfield since then, and I've recommended them strongly to
many people. Overall, Crutchfield lost money on that original sale to me,
but they've much more than made up for that loss in the additional
business I've sent their way since then.
Same deal in computer book publishing. O'Reilly
and Associates focuses solely on quality, to the exclusion of all
else. O'Reilly's attitude is that a book is done when it's done. I took
more than 18 months to finish PC Hardware in a Nutshell, a book that was
originally scheduled to take six months. Most other computer book
publishers focus on deadlines. They want the book finished on the schedule
originally agreed to. They prefer a good book, but if the choice comes
down to getting a bad book on time or a good book late, they'll take the
bad book on time every time. O'Reilly wants a good book no matter how long
it takes. And it's no coincidence that O'Reilly is the most respected name
in computer books.
I didn't really intend to write an essay, but I guess my point is
that if Microsoft, Novell, and other software companies were smart, they'd
take this customer-first approach. It may give up short-term profits, but
it's the way to build a viable business that will succeed in the long
term.
* * * * *
-----Original Message-----
From: Scott at Help Desk [mailto:scotta@chugach.net]
Sent: Thursday, June 15, 2000 11:13 PM
To: webmaster@ttgnet.com
Subject: FP2K
>So at this point everything is working
fine, with one glaring exception. FrontPage 2000 can't publish.
Microsoft butchered the FTP implementation in FP2K, and it can't use a
proxy server, at least not without going through hoops. ...
>I sure wish that Microsoft would fix the
FTP client stub in FP2K, though. It'd be nice if it actually supported
publishing via proxy server, as it's supposed to.
And yet you still use FP2K. Why? Do you
recommend it, or just use it as self-torture? Unlike MS Office, where
there is no real competition (except Office 97), there are plenty of
html/page building/site management tools. And yet respected, otherwise
smart people continue to think it is (dare I say it) Good Enough.
I just don't understand.
Scott Anderson
Because the FTP problem is a very minor one, easily worked around
by publishing manually with my FTP client, or by installing FP2K on the
system that connects directly to the Internet. And, yes, I do recommend
FrontPage for people, like me, who just want to get a web site published
without worrying about the details. All of the competing products I've
seen are inferior for that purpose. FrontPage is more than "Good
Enough". It's the best product available by far for people who just
want to have a web site without becoming full-time webmasters. FrontPage
is not perfect by any means, but it beats the hell out of whatever comes
in a far-distant second place.
* * * * *
-----Original Message-----
From: Jeff Orvin [mailto:JeffOrvin@fni.com]
Sent: Friday, June 16, 2000 12:09 AM
To: thompson@ttgnet.com
Subject: RoadRunner in the Camel City
I'm obviously following your progress w/
great anticipation. Even though you're on Reynolda and mom and dad are
near Kernersville, your experiences will be the nearest I've heard of.
Selfishly, my DSL connection has me spoiled - so cable would be a nice
treat when I'm able to go home for visits. After all, what better
pastime for retired non-computer users than broadband access? :-)
(In case you don't have things like this
bookmarked, [here]
is one speed test site.)
Press on through the wilderness that is high
speed access!
That's probably a reasonably valid comparison, because
Kernersville is served by the same RoadRunner affiliate. I just hit the
speed test site you mention, and they report that my line speed is 620.2
Kbps or 76 K bytes/sec. Yesterday afternoon I was getting 133 KB/s, so the
speed clearly varies according to time of day, system load, and other
factors. But it's fast no matter what.
11:45: I've
printed numerous rants about the music industry, so when J.
H. Ricketson posted this
link to a speech made by Courtney Love I immediately followed it to
see what she had to say. Although I recognize her name, I knew nothing
about her, and I don't believe I've ever heard any of her music. But what
she has to say about music piracy and who the real pirates are is
definitely worth reading. We see similar things happening in the
publishing industry. Until now, distribution has been key in both music
and publishing. The Internet is in the process of making distribution
trivial, which gores the ox of the music companies and publishers. It's
not surprising that they're doing everything they can to hold back the
tide, because what they do as middlemen will soon lose its value. So both
the music publishers and book publishers are attempting to lock the
content creators into contracts that will guarantee the publishers their
traditional major piece of the pie. That effort is doomed to fail in the
long run, but a lot of content creators will suffer in the short run.
|
wpoison
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Saturday,
17 June 2000
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Week]
I installed FrontPage 2000 on meepmeep yesterday, so I can now
publish this site normally. I actually write this material on kiwi,
my main workstation, and then use FP2K running on meepmeep to
publish it.
I also migrated Analog, the program I use for processing web stats,
over to meepmeep. I was hoping that the higher speed connection
would allow me to go back to doing DNS lookups while processing the raw
log files. That probably won't turn out to be the case. I did a test run
last night with six days' worth of data from my own site (~ 1,000 page
reads/day). It took 45 minutes or so to process with DNS lookups enabled,
versus probably 5 seconds (literally) without. Analog caches DNS lookups
for a user-specified period (I have it set to one month), so it took only
5 minutes or so this morning to run my stats for the full seven-day week.
All it had to do DNS lookups for was the new IP addresses from one day's
worth of data.
I also run Pournelle's stats for him, and his site gets 5 to 7 times
the number of page reads that mine does. That means I can expect his
weekly stats, which I'm running as I write this, to take perhaps 4 or 5
hours to run. I helped as best I could by copying my own dns.txt file over
to his data directory, on the assumption that we have many readers in
common, so that should allow his report to run using my DNS lookups for
those who accessed both sites with a static IP address. We'll see.
The bad part is that I had been running stats for week, month-to-date,
and year-to-date. There's no way I can do year-to-date stats, particularly
for Pournelle's site. It'd take forever. I suppose I could set the
DNSGOODHOURS parameter to something like a year and just bite the bullet
and let the reports run for the days it'd take them to complete, but that
doesn't seem worth the effort. The annoying thing is that pair Networks
will process the stats locally on their servers, including DNS lookups,
but when I mailed them to ask if they could supply the raw logs with DNS
data included, they never responded.
Speaking of pair Networks, I need to get hardwareguys.com, the
domain for the hardware books, running on their server. Getting to the
point where I can do that has been an exercise in frustration. More than a
year ago, I talked to David Rogelberg of StudioB (my agent) about
registering a domain for the hardware books. We tossed many ideas around,
and everyone seemed to like hardwareguys.com. It wasn't my favorite, but
David, Barbara, and several others really liked it, so I decided to go
with it. The trouble was, I kept dithering about actually registering it.
David was afraid I'd lose it to someone else, so he finally asked if I'd
like him to just register it for me. I was so busy that I gratefully
accepted that offer.
The problem was, David didn't realize that it's extremely difficult to
transfer a domain name from one entity to another, so he registered it
with StudioB as the registrant rather than me. After a major struggle, we
managed to get me listed as the Administrative Contact, which should have
been a trivial change, but was not. That means I now have the power to
manage that domain. Currently, it's still listed with StudioB as the
registrant, but I'll take care of that shortly. The first step, though, is
to get the domain activated at pair Networks. Once I do that, I'll
transfer the domain to joker.com (still with StudioB as the owner of
record) and then transfer ownership from StudioB to me. It seems as though
that should be do-able in one step, but it's not. NSI wants paid twice for
the change.
* * * * *
-----Original Message-----
From: Jeff Timm [mailto:gcjtimm@earthlink.net]
Sent: Friday, June 16, 2000 10:11 AM
To: 'webmaster@ttgnet.com
Subject: Spam and Cable modems.
Robert:
Reference Bulk Emailing you don't mind
receiving, I coined the term "bologna" a few months back:
Bologna: Solicited E-mail advertisements you were silly enough to ask
for, in a brief article I did for the Computer Aided Genealogy Group
where my wife is an officer.
[here]
Has the collection.
I've been promised Cable Modem since I moved
in "Right After the First of the Year" it's been six years
now...and both Ameritech and Cox say "Real Real Soon Now"
(That makes the abbreviation a four letter word.) Two years ago both
companies worked on the cable running along my yard with
"upgrades" just to raise my hopes and dash them.
Despite the receipt of two mailings (snail)
and a solicited telephone call from a marketer, I remain 2,000 feet too
far from my telephone exchange for DSL. Do you think I should sue the
phone company for mental cruelty?
Jeff Timm
Who has envy attacks when a friend who just
got into computers at home has to chose between cable modem and DSL,
worse he's comparing them on low-price, free installation, specials.
Ah. My sympathy. I've gone through the long waiting period, too.
One day, you'll have it. I have to say that it's nice, but nothing
earthshattering.
* * * * *
-----Original Message-----
From: WebMaster [mailto:webmaster@clipperinc.com]
Sent: Friday, June 16, 2000 10:31 AM
To: webmaster@ttgnet.com
Subject: The Ususal Things regarding Security
Mr. Thompson:
"The second interface was on a private
IP number, 192.168.111.204, and I did the usual stuff with bindings and
so on to secure the network on the private side."
If you have the time and inclination, I
would be curious for the details of the "usual" stuff.
Security is "the" issue today, and I've found that the
"usual" stuff means different things to different people. I
would find it very useful and educating to know what you did to lock
down your network. I assume other readers would be interested also.
Perhaps this could be placed in the special reports section.
Thank you for your courtesy,
Richard Micko
Clipper Computer Consulting, Inc.
rmicko@clipperinc.com
Sorry. I should have been explicit. Basically, all I did was
install SP6a (which takes care of nearly all the security updates to NT4)
and unbound everything except TCP/IP from the adapter connected to
RoadRunner. You'll find a pretty good summary of the whole process on
Steve Gibson's page.
* * * * *
-----Original Message-----
From: Scott Kitterman [mailto:scott@kitterman.com]
Sent: Friday, June 16, 2000 12:10 PM
To: thompson@ttgnet.com
Subject: Good Ships
A couple of weeks ago, he talked about the
industrial recovery of Japan after WWII. There was a quote in there from
a US company that built ships during WWII. "We build good ships. At
a profit if we can, at a loss if we must, but we build good ships."
Nowadays, with the MBAs in control, that quote would instead be
something like, "We build profitable ships. Good ships if we can,
bad ships if we must, but we build profitable ships."
The company in question was Newport News
Shipbuilding and Dry Dock Company. When they were bought out by the
conglomerate Tenneco (late 60's or early 70's) it is my understanding
that the sign lasted less than two weeks. I have heard that it can now
be found in the shipyard's museum.
Thanks. And that brings up something I should have mentioned in
my original post. I was speaking generally rather than specifically about
that company. For all I know, they still make good ships.
* * * * *
-----Original Message-----
From: Tom Syroid [mailto:tom@syroidmanor.com]
Sent: Friday, June 16, 2000 12:59 PM
To: Bob Thompson
Subject: ZoneAlarm
Sorry, my friend, but I can't side with Mr.
Gibson's glowing praise of ZoneAlarm (v2.1)
I've just spent 2 hours trying to get it to
function with no success whatsoever.
It worked fine on my system locally, however
I find the program's need to block each individual application that
tries to access the net annoying and unnecessary (contrary to Gibson who
thinks BlackICE should have this feature). I simply want to allow/deny
IP's. I suppose these dialogs would be less intrusive once I got the
program "trained". The kicker came when I went upstairs and
fired up Donovan.
The program immediately blocked all network
access (from Donovan). Fine, that's what it's supposed to do. So I added
in the IPs on my network to the "allowed" list. No joy
(picture me walking up and down the stairs every time I made a change to
ZoneAlarm). I then tried to add a "range" of IPs (192.168.0.1
to 192.168.0.101). The program crashed. Reboot and try again. Program
crashes again. This time I don't reboot; I simply re-open ZoneAlarm. The
range is shown on the allowed list, but I still can't access the net
from Donovan. I check ZA's web site, and confirm that all the settings
they describe for ICS access are in place. Yup, all is well and good.
The program is supported on Win2K with ICS running. So I uninstall,
download another copy (in case the first was somehow damaged in
transit), and try again. Same-same.
I obvious did not get something configured
right, but after two hours I gave up. I think I'm intelligent enough and
seasoned enough to try the non-obvious, but at no point in time could
Donovan access the net through Janus. Nor could it access a shared
folder there; it did however, manage to grab a dynamic IP via ICS, so go
figure.
So,
- The program crashes repeatedly when I
enter a range of IP's.
- I can find no way to allow other
computers on my network to get out through ICS.
- When the program uninstalls, it does NOT
clean up behind itself. The second installation picked up
particulars entered from the first installation that must be stored
in a registry entry. Very Ungood to my way of thinking.
- The interface is non-intuitive to me.
Of course, YMMV and your perceptions could
very well be quite different than mine.
On BlackICE and in response to Gibson's
criticisms:
- I do not find the verbosity of BlackICE's
logging intrusive; I simply ignore what does not interest me.
- The program has never crashed on me, nor
has it had any difficulty adapting to network changes.
- To the best of my knowledge, the program
has never simply "stopped firewalling".
- Being as I've never had a problem, I've
never had to contact customer support.
- I'd happily pay for a product once a
year, as long as the updates were worthy.
For me, BlackICE simply works.
When I finished ripping out ZoneAlarm by the
roots, I re-installed BlackICE (yes, I removed it like a good boy so
there would be no conflicts with ZA) and decided to check for any new
updates. I was using V.1.9.15; the latest is 2.1.22. This latest release
has several notable improvements:
- The addition of a menu bar (you used to
access settings by a non-intuitive icon in the upper left of the
dialog)
- The dialog is resizeable.
- You can now display which intruders on
your attack list are blocked.
- You can set an audible alarm when you're
attacked.
- The program automatically blocks certain
types of attack (for example, Trojan Horses).
- Prior versions automatically allowed
machines on my LAN to access the net through ICS; now I'm queried
and must explicitly allow/deny the request.
I've attached the README for your perusal.
That's three times now I've tried ZoneAlarm
on other people's recommendation. Not once have I figured out how to
make it work to my satisfaction. And that's three different versions of
the product. I won't be trying again.
Find another guinea pig <g>.
Thanks. I don't guess I'll be trying ZoneAlarm. I knew that if I
waited long enough someone else would do all the hard work.
* * * * *
-----Original Message-----
From: P.M. Baxter [mailto:PMBaxter@twcny.rr.com]
Sent: Friday, June 16, 2000 2:12 PM
To: thompson@ttgnet.com
Subject: Tweaking your high speed connection
Dear Mr. Thompson:
Now that you are active with your new high
speed cable modem connection, it occurs to me that you might find the
following site to be of
interest:
Their Patches page [here]
makes all of this easy.
They also have a wealth of other resources
on optimizing your setup for use with cable modems. My RoadRunner
connection was appreciably faster after following their recommendations.
- Paul
Thanks. There is indeed a lot of interesting stuff on that site.
I spent a few minutes cruising around it, but will have to go through it
in detail when I have more time.
* * * * *
-----Original Message-----
From: Nick Hanstock [mailto:j.n.hanstock@blueyonder.co.uk]
Sent: Saturday, June 17, 2000 8:29 AM
To: thompson@ttgnet.com
Subject: an ODD problem
I'm currently running a Win98SE/ Win2KP dual
boot system on a Dell Dimension 450 Pentium II ( state of the art mucho
dollar in Jan 99!!) To be more precise I was! Win2KP works perfectly .
Any attempt to boot into Win 98 leave a blank screen with a rapidly
scanning dot that resolves into a blinking under bar cursor boy two
thirds down and two thirds across screen . I restored a known good Drive
image to the partition but it no go.
Can you or your cohorts offer ANY advice?
Nick Hanstock
"Why does UK have only ONE Monopolies commission?"
I'll say up front that I'm no expert on either Windows 98 or
Windows 2000 (yet). That said, it sounds to me as though there's a problem
either with the boot.ini file or with the master boot record and/or
partition table on the hard drive. Here, for example, is the boot.ini file
from the root directory of C: on one of my systems that triple-boots
Windows 98, Windows NT4 and Windows 2000:
[boot loader]
timeout=10
default=multi(0)disk(0)rdisk(0)partition(2)\WINNT
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows NT Workstation
Version 4.00"
multi(0)disk(0)rdisk(0)partition(3)\WINNT="Microsoft Windows 2000
Professional" /fastdetect
multi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows NT Workstation
Version 4.00 [VGA mode]" /basevideo /sos
C:\="Microsoft Windows"
If that final line is trashed, the system can't boot to Windows
98.
When I've encountered similar situations in the past, I've
sometimes had success by booting a Win98 emergency disk and running FDISK
/MBR. That restores the default Master Boot Record. I can't say for sure
that it's safe to do that in a dual-boot Win98/W2K environment, but I
believe it should be. Alternatively, since you have an image file of your
Win98 installation, it may be easier to reformat C: and restore the image.
If you do that, however, be aware that Windows NT/2000 installs several
files to C:\, which you must have available if W2K is to boot. On my
triple-boot machine, those files include BOOT.INI, BOOTSECT.DOS,
BOOTLOG.TXT, VIDEOROM.BIN, BOOTLOG.PRV, AUTOEXEC.001, CONFIG.SYS,
NETLOG.TXT, SETUPLOG.TXT, MSDOS.SYS, DETLOG.TXT, SUHDLOG.DAT, SYSTEM.1ST,
and MSDOS.--. Some of those may not strictly be needed, but I'd copy them
to a safe place nonetheless before formatting.
Once again, I'm speculating here rather than speaking from
definite knowledge. Perhaps some of my readers will have some better ideas
and can mail you directly.
17:15: Here's a
message that may be important for anyone considering using the procedure I
mentioned above to restore a dual-boot Windows 98/2000 system:
-----Original Message-----
From: Matt Beland [mailto:matt@rearviewmirror.org]
Sent: Saturday, June 17, 2000 3:35 PM
To: j.n.hanstock@blueyonder.co.uk
Cc: thompson@ttgnet.com
Subject: FDISK /MBR on Win2k
DO NOT DO THIS.
If you use the fdisk /mbr method, you may be
able to boot into Windows 98 again, but not 2000. You would have to
reinstall Windows 2000 to recover.
Instead, boot to Windows 2000, and as soon
as you leave the boot.ini menu, press F8. You want to boot to Safe Mode
with Command Line. Windows 2000 will start, ask for your username and
password, and display a command prompt window that fills the screen. You
can't resize or move the window; in Windows 2000, command-prompt mode
boots a minimal Windows 2000 kernel, then loads cmd.com over top of it.
Execute the command FIXMBR, and reboot. That
will restore the MBR to a normal state for Windows 2000. That should not
prevent your ability to use Windows 98; I use the same method on my
laptop to dual-boot to Mandrake Linux. I have more detailed instructions
at my site, here:
The first few paragraphs deal with restoring
the MBR and setting up dual-booting.
How odd. Before I wrote that response this morning, I ran Windows
98 FDISK /MBR on my secondary system, which triple-boots Windows
98/NT/2000. After running FDISK /MBR, it successfully booted all three
operating systems as usual. When I got this message, I immediately tried
running FDISK /MBR on two of my test-bed systems, both of which are
currently set to dual-boot Windows 98 and 2000. Again, it had no apparent
effect, and both systems successfully booted both Windows 98 and 2000
after I ran FDISK /MBR. The only things I can think of to explain this
anomaly are: (a) all three of these systems happen to be running FAT32 for
both Windows 98 and Windows 2000. Perhaps the results would have been
disastrous if I'd been running Windows 2000 with NTFS, or (b) perhaps
there's some kind of hardware problem on the system you had the problems
with.
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Sunday,
18 June 2000
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Malcolm loves any dog food except his own. Any time he gets the chance
he starts scarfing down Kerry's Fat Dog Chow or Duncan's Dog Chow Lite.
Last night, Malcolm hit the mother lode.
Duncan informs us when his bowl is empty by batting it around. Let me
tell you, a stainless steel bowl bouncing around on a hardwood floor is
hard to overlook. After Duncan batted his bowl several times with me
ignoring him it became obvious that he wasn't going to give it up. He'd
just eaten, you understand, and he wasn't hungry. But he likes having food
in his bowl at all times, and it was obvious that he planned to make my
life miserable until I put some food in his bowl.
So I picked up his bowl and went into the kitchen. Barbara has a couple
of giant RubberMaid tubs to store dog food. They hold something like 100
pounds (say 45 kilos) each, and they have snap-fitting tops. Ordinarily,
they sit in the corner of the dining room, where the open door to the
kitchen hides them. We're using them now, however, to block Malcolm's
access from the kitchen to the dining room and library (where our first
editions live).
When I took the top off the tub, I tried to prop it whilst I filled
Duncan's bowl with the scoop. The top slid off into the dining room, where
I couldn't reach it. Figuring I'd replace the lid later, after filling
Duncan's bowl I went over to the far end of the kitchen where Barbara
keeps the Post Bran Flakes that she sprinkles on Duncan's food (I am not
making this up). While I was there, sprinkling bran over Duncan's food, I
heard munching noises coming from the direction of the dining room. Not a
good sign. Sure enough, there was Malcolm, standing with his front paws
inside Duncan's tub and eating as fast as he could. I yelled at him, and
he took off running, but not before grabbing one more huge mouthful. He
got past me and into the den, shedding dog food kernels from his mouth as
he ran.
I told Barbara the other night that I don't really blame Malcolm for
"stealing" food. In the wild, senior dogs eat first, and junior
dogs get whatever is left over. When Malcolm sees food left in Kerry's or
Duncan's bowl, I'm sure he instinctively regards it as belonging to him.
This morning I was awakened at 0545 by Duncan making the
characteristic noise that means he's about to vomit. I leapt from the bed,
trying to get him out of the bedroom, down the hall, and out the front
door before he erupted. I probably would have succeeded, too, if it hadn't
been for Malcolm. Malcolm got all excited and started barking at Duncan
and body-blocking him from getting out the door and down the hall. As a
result, Duncan vomited all over the bedroom floor and down parts of the
hall. Thank goodness we have hardwood floors. Mop and bucket time...
* * * * *
-----Original Message-----
From: Bob Taylor [mailto:rtaylor@stny.rr.com]
Sent: Saturday, June 17, 2000 2:19 PM
To: webmaster@ttgnet.com
Subject: Roadrunner, Daynotes, and AvantGo
Robert, I've been an avid reader of your
daynotes for some weeks now, since I followed a pointer from Pournelle's
notes to Tom Syroid and thence to your day pages. Since I've been using
Roadrunner for a few years now, I have been particularly interested in
your recent cable modem installation. We're running similar
configurations: I run Windows 98SE with ICS on my main machine, using
Zonealarm as a firewall. Per Steve Gibson's recommendations, my home
network shares files via NetBeui, though I do have TCP/IP also. My other
computer at home also uses ZoneAlarm for its firewall, at a higher
security level.
I used to use Wingate, but ICS does the job
and is free. Seems to be less hassle to setup on clients too.
I sympathize with your conclusions that
Roadrunner isn't going to change your life, but there's one area you may
have overlooked. I don't know how continuously your dial-in connection
used to run, but with the Always On cable modem, you'll find that the
last bit of friction in using the Internet for minor lookups is gone.
There are times I'll look up the evening's TV program schedule on my
computer, rather than wait for the program listing channel to crawl to
the channels I'm interested in. Minor trivia points can be checked fast.
Any impulse that might require a web search can be given into with no
hesitation, since there's no waiting. And downloads require no thought
to size ... if I want it, I get it. Even 10's of megabytes come in fast
enough not to think twice about. That's the true revolution, not real
time video or fast web page loads.
I tried to add your web page as a channel on
AvantGo, a service that packages web pages for Palm computers. It worked
a few times, but now I get errors that the file size is too big, though
I've set 500K as a limit. I'm not sure why I can't get your page.
Probably there's some other limit to AvantGo channels that your single
long page trips. It's too bad, 'cause it'd be nice to keep up with your
notes while I'm on the go. Do any of your other readers d/l you to
handhelds?
Keep up the excellent work!
Thanks for the kind words.
As far as the "always-on" aspect, that's nothing new
for me. Back years ago, I had a full-time dial-up Internet connection to
my employer. Those phone calls lasted literally months on end. When I left
that job back in 1994 or 1995, I signed on with BellSouth.net. They
advertised "unlimited" usage, and I took them at their word.
Actually, they lied, because they have a 12-hour timeout on dial-up
connections. But my typical usage pattern has been to dial in to BellSouth
when I first get into my office in the morning (about 0700 to 0730
pre-puppy; anything from 0615 to 0645 now that we have Malcolm) and stay
connected all day long. And I was actually *using* the connection all day
long, so I didn't feel the slightest bit guilty about it. I'd usually drop
the connection sometime after dinner, when the timeout meter was about to
expire, and then immediately re-establish the connection. It'd then stay
up until about 2300, when I went to bed. At that point, I'd manually drop
the connection.
A regular ISP would have gotten very upset with me for being
connected for such long periods, but BellSouth never said a word about it.
Nor should they have, because, being the Phone Company, they have
advantages that ordinary ISPs don't have. The only resources I was using
were (a) the phone line I use to dial in, which I'm paying for, and which
doesn't occupy any CO resources once the connection is made; and (b) a
modem in their rack, which probably costs them less than $5/month on an
amortized basis. Unlike regular ISPs, BellSouth.net doesn't have to worry
about paying for the inbound telephone line I'm using, because there isn't
one. If I'd been connecting instead to a private ISP, I'd also have been
consuming essentially 100% of a $60/month 1FB business CO line (or the
equivalent percentage of a trunk line or PRI ISDN line), which means
they'd be losing something like $45/month on my account.
So, in effect, I was already enjoying the benefits of always-on.
(Right now, my European readers are probably gnashing their teeth, because
most of them pay by the minute for local calls. Sorry, guys).
As far as downloads, I never worried about them, either, because
everything took place in the background. I downloaded a 75 MB service pack
not long ago, for example. It took something like 6 or 7 hours to
download, but I didn't care. I wasn't in a hurry to get it, and the only
noticeable impact was that it was a bit slower to retrieve mail and web
pages while the download was in progress.
I'm not sure what the problem is with AvantGo. My web pages (for
the complete week) are typically in the range of 50 KB at the smallest to
perhaps 200 KB at the largest. Obviously, they're smaller during the
earlier part of the week. I don't know if any of my other readers download
to PDAs. If one does, perhaps he'll have a suggestion.
* * * * *
-----Original Message-----
From: Matt Beland [mailto:matt@rearviewmirror.org]
Sent: Saturday, June 17, 2000 5:17 PM
To: thompson@ttgnet.com
Subject: RE: FDISK /MBR on Win2k
The FAT32 would do it. I'm so used to NT, I
forget there's any such thing as a FAT file system. Sigh.
Ah, that means I'll have to try it myself with W2KP installed on
an NTFS volume. Not that I don't believe you, you understand, but nothing
substitutes for doing it myself.
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